Yes, we can accept your extensions back for a refund within 14 days of receiving your hair extensions. If the 14th day is not on a business day, then the return date is extended to the first working day that follows. It is essential that you send us an email prior to returning your extensions.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
For this reason we include in every order a color ring containing the color you have ordered and other similar colors. This is so you may check if the color you have ordered is the right one for you or if you prefer exchanging it with a different color, without opening the package.
There are various professional photos and videos on our site to help you compare the different colors. However, colors will vary, depending on the computer screen or device you are using. Lighting on your device, in the photo, and the screens we are using can alter the hair colors, therefore, color matching online is never guaranteed.
For this reason we have decided to include a free color ring containing the color you purchased and other similar colors in all the extensions in the full-head-sets section.
This way you can compare your hair color with the color you have received before opening the hair extensions pack that make up the full-head sets. Please note that once you have opened the hair extension packs we can no longer return and exchange your extensions. Therefore, we suggest checking the color ring before opening the extension packs to check your color. The color rings can be purchased seperately as well.
First of all, email us at firstname.lastname@example.org within 14 days of receiving your extensions and be sure to include your order number.
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Fair Fashion will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened and the security seal is still intact. All customers must contact us after sending the package back and provide us with the tracking information and the courier used in order for us to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
No. You must contact us prior to returning your package as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that returned merchandise without contacting us cannot be guaranteed.
We will provide a full refund on unopened hair extensions within 14 days of the date that you receive your hair extensions (according to EU legislation).